Walmart Phone Return Policy 2022

Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

Walmart Inc.
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)



Sam Walton


Number of locations
10,593 stores worldwide (January 31, 2022)



Area served
Key people






Convenience shop
Revenue Increase


559.2 billion




US$22.55 billion




US$13.70 billion



Total assets


US$252.5 billion



Total equity


US$87.53 billion



Walton family



Number of employees
2,300,000 (Jan. 2021)


U.S.: 1,600,000



List of subsidiaries

Footnotes / references




  • Nearly 70% of the globe owns a cellphone in 2022. And the technology continues to improve and allow for some truly amazing features!
  • Because Walmart keeps their stores stocked with the latest cell phones for their customers, you may be wondering what return policy the retail giant has in place.

  • You’re in the right place! Here is every critical detail regarding Walmart’s cell phone return policy!
  • Walmart Cell Phone Return Policy In 2022
  • Walmart’s phone return policy allows for prepaid phones to be returned within the first 14 days of purchase in 2022. All phone must be returned in their original packaging and with all accessories. Additionally, postpaid contract cell phones have up to 30 days of eligibility for returns.

  • Keep reading to learn all about Walmart’s mobile phone return policy.
  • The Things You Need to Know About Returning Your Phone to Walmart
  • Prepaid phones can be returned for as long as 14 days. However, all minutes and phone cards are non-refundable.

    The return process for contract phones can be a bit more complex. To return your phone within 30 days of purchase, you must make sure that the phone meets certain criteria.

  • Original receipt is required for both postpaid and prepaid phones
  • Original packaging
  • Accessory (chargers and earphones; protective screens).
  • Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
  • Walmart will refuse to accept returned phones if they don’t contain the above-mentioned items. Walmart does allow some items to be returned without a receipt, but phones do not fall under that category.

    Furthermore, if your phone does not arrive in the same condition you bought it in, it will not be accepted unless you bought a Walmart Protection Plan.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can you return cell phones to Walmart within a reasonable time?

    When it comes to cell phone returns, Walmart has a pretty strict policy. You only have 14 days after the original purchase or delivery date to return a cell phone at Walmart.

    Walmart requires that your cell phone be in the original unaltered condition to receive a full refund.

    The policies cover damage to your mobile phone and opening the box.

    Walmart Allows You to Return Cell Phones Damaged

    Walmart won’t accept any returned cell phones that are damaged or in poor condition.

    Walmart Protection Plan members can receive a partial refund for water damage and cracked screen.

    Walmart will allow you to return your phone if it arrives damaged or defective.

    Only problem is, all cell phones purchased online must be returned by mail.

    Can You Return iPhones At Walmart?

    If you buy an iPhone at Walmart, the return policy is the same as the other cell phones Walmart carries.

    Similar to other models, be sure to bring your Apple iPhone box with charger adapter, cable and manuals.

    Can You Return Cell Phones At Walmart Without A Receipt?

    Walmart has a return policy that requires all customers to send in the product within 90-days of receiving it.

    If you want to make a return at Walmart for your cell phone, then you will need the receipt.

    Walmart may have the ability to check your purchase without your receipt. If it was purchased online, or using a debit or card, Walmart might also be able find it.

    Walmart can reject your return if you cannot provide proof of purchase.

    Additionally, when making a cell phone return at Walmart, make sure you bring a valid, government-issued photo ID.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How can you return cell phone purchased at Walmart?

    You don’t have to return your smartphone if it was bought online.

    It’s important to remember that there are slight differences in how the refund process works between these two methods of purchasing.

  • Order Online
  • A cell phone purchased online by Walmart cannot be returned in-store. It must be returned to Walmart via the post.

    First, navigate Walmart’s return menu on their website and enter your email and order number or log in if you already have an account. Click on ‘Purchase History’ and select the item you want to return.

    You can then click Start A Return’ right next to the item. This option will let you print out a free return shipping label.

  • In-Store
  • If you purchase your cell phone at a Walmart store, you can return it during regular store hours at the customer service desk.

    Both online and in-store returns require that you return all packaging and accessories. Walmart can refuse your return if this is not possible.

    How Do You Get A Refund For A Cell Phone Return At Walmart?

    Walmart automatically issues a credit once the return has been processed.

    Walmart offers a full refund on all orders.

    You have two options: if your cellphone was purchased with your debit/credit card you can restore it to your card; or you can get a Walmart gift voucher.

    If you paid for the cell phone with a check, Walmart will refund you in cash.

    Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

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